Welcome to OEMTOOLS! At OEMToolStore.com, we strive to ensure our customers are fully satisfied with their purchases. Below, we outline our policies on refunds and returns to provide you with a transparent and straightforward process.
Returns
We accept returns for items that meet the following criteria:
- The item was purchased directly from OEMToolStore.com.
- The return is initiated within 30 days of the purchase date.
- The item is in its original condition, unused, and includes all original packaging, accessories, and manuals.
Non-returnable items include:
- Products marked as “final sale” or “non-returnable” on the product page.
- Gift cards, downloadable software, or digital tools.
- Items damaged due to misuse or mishandling after delivery.
If you believe your item is defective, please contact us for further instructions.
Refunds
Once we receive your returned item and inspect its condition, we will process your refund. Refunds typically take 5-10 business days to appear in your original payment method.
Refund eligibility:
- Full refunds are issued for items returned in perfect, unused condition.
- For items returned that show signs of wear or damage, a partial refund or store credit may be issued.
Shipping costs:
- Original shipping fees are non-refundable unless the return is due to our error (e.g., wrong item shipped).
- Return shipping costs are the responsibility of the customer unless the product was defective or damaged during delivery.
Exchange Policy
Need a different size, model, or part? We offer exchanges for eligible products. Please follow the return process and place a new order for the replacement item.
How to Initiate a Return or Refund
- Contact us at [Insert Email] or call us at [Insert Phone Number] with your order number, product details, and reason for return.
- Our team will provide a Return Authorization Number (RAN) and detailed instructions on how to proceed.
- Package the item securely and include the RAN on the shipping label.
Address for returns:
OEMTOOLS Returns Department
[Insert Return Address]
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos and a description of the issue. We’ll arrange for a replacement or refund at no cost to you.
Contact Us
If you have any questions or concerns about our Refund and Returns Policy, feel free to reach out:
Email: [Insert Email]